Costume Hire By Mail Order

At Masquerade we offer our Costume Hire service by Mail Order for those not on our doorstep, allowing you the benefit of hiring our lovely costumes door to door…. and in just a few simple steps!

Step 1: Browse our costume gallery & portfolio to Choose the costumes you love ❤️  { or contact us for guidance }
Step 2: Call or email us to discuss and check size and availability ☎️ 
Step 3: Pay over the phone to secure your goods 💰 
Step 4: Sit back & await your fun filled delivery!! 🎁 

With a wide & vast selection of costumes available, we endeavour to cater for all enquiries. We guide you from start to finish with all the information we require to enable us to help you as smoothly and fuss free as possible.

All you need to do is Contact us with your event / costume requirements and we will be delighted to help you. 

To make life as simple and straight forward as possible for you, we will help inspire your choices and decisions & you may book your hire goods as far in advance of your function as you wish or for those with last minute needs, we can offer to get your hire goods to you on next day 24 Hr secure delivery.

Viewing our vast costume Gallery / Portfolio will also help inspire wonderful ideas…..

MAIL ORDER GUIDELINES: 

  • All orders are supplied based on information supplied by the hirer. We endeavour to supply all orders to meet your specific requirements but do rely on correct size information being supplied in advance by the hirer to enable us to supply the correct size costumes.
  • If you wish for guidance on How To Measure please download these guidelines to assist you. If you are requiring a range of costumes for a group of people / corporate event / stage production you may also download our COSTUME SIZE CHART  to fill in and supply to us to make things simple and easy for both yourself and us.
  • Delivery Charges both ways are payable by the hirer.

  • The Delivery charge will determined by Masquerade based on size and weight of the parcel, ensuring the goods are insured. 

  • All orders will be sent to you prior to your function date via DPD, Royal Mail Special Delivery / Other Courier. This will be dictated by the size & weight of the parcel

  • Charges are based on the number of costumes and weight / size of the parcel. We will quote you  immediately upon an enquiry so you can build this into your budget
  • Basic delivery charges Will start at £20.00+vat for costumes to include handling and insurance. Smaller orders such as wigs will be at a lower rate. You can view further carriage Charge information on our Carriage charges page
  • Delivery’s will normally be 1 or 2 days before your function date…. This can be discussed & specified on booking, 

  • Return delivery is the responsibility of the hirer. Goods must be returned to the business address only as shown on our site / invoice. Any orders returned to drop points will be either charged or the goods may be returned to you via the courier for you to re send back to us. This will incur extra hire charges and shipping costs.
  • Full payment is required to secure any costumes prior to shipping
  • A standard period of hire covers for one full week, to include shipping days. For the average function this is ample to allow for shipping one day, arriving, using and shipping back. {example: ship out to customer on a wednesday, order arrives with customer Thursday. Customer uses goods and ships back special or next day delivery to arrive back with us by the following Wednesday } Hire periods may be extended by paying an excess charge, so please just mention this to us and we will quote you accordingly. 
  • For security, Masquerade will require all Mail Order enquiries in email with full requirements, sizes and dates along with the full invoice address that matches the card used to make payment, and also the delivery address should this be a different location.
  • Visit our Costume Portfolio to view our ranges of costumes. Please ask if you have specific needs or cant see what you are looking for… As the answer is normally, Yes, We Do !
black & White gangster shoe

** Mail Order Disclaimer**

On all mail order hires, we do our up most to ensure we supply suitable goods specifically to your requests and requirements.

Masquerade will not be held responsible for incorrect information relating to sizes or any other detail that results in hire goods being unsuitable or unused.

Return shipping costs in such circumstances will not be covered by Masquerade