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At Masquerade we always like to hear when our customers are truly satisfied with our customer service & the Costumes we provide.  And we welcome you to share your Masquerade Experience with us…. & others.
If you would like to share your comments on this page, Read what others think or feel you would like to share yours, then please email your comments to us at 
you can also leave your feedback via visiting our Facebook page.
M Parry: March 2024
The service Sarah provided was truly nothing short of exceptional and it is one of those rare occasions where l’d give 10 stars if I could. Sarah is a courteous, professional and understanding business owner/manager who obviously loves doing what she does – and she does it so well!
Arranged collection from such a beautiful place. Thank you for your directions!
(Andrew and his family absolutely loved their costumes btw)
The Grove Theatre: April 2023

We use Masquerade regularly for theatrical productions – including most recently The Madness of George III – and the service is nothing short of superb.
Sarah and her team are a pleasure to do business with and the quality of the wigs we have hired is uniformly excellent.
We would gladly recommend Masquerade to anyone requiring costumes or wigs for their production or event.

Mr J Wood: January 2023: Mail Order Hire

I also wanted to drop you a line to thank you for the excellent service you provided. I actually won the Doppelgänger award for most realistic fancy dress, loads of people asked where it came from and I gave everyone your details, I’ll certainly be using you again whenever the need arises.

Mr H Larkin: November 2022: Mail Order Hire
Service was fantastic and the suit was perfect fitting & I received a lot of compliments! Will definitely be a returning customer.
Thank you,
Mr Jones : September 2022: Mail Order Hire 
Just Wanted to say thanks for everything, fantastic service and brilliant outfits, both costumes fitted perfectly thanks to your skill at interpreting the measurements.
Mrs V Allinson: July 2022 : Mail Order Hire:
Thank you for such a brilliant service – you have been so kind, accommodating and helpful from start to finish and we LOVED the costume and wigs. We will certainly come back to you again in the future and recommend
Mrs J Knox : 24 Carat Gold Dance Group / April 2022: Mail Order Hire:
Sarah this is the most efficient transaction that 24 Carat Gold have ever had in the 15 years we’ve been on the go.  Granted our productions have got more ambitious over the years but working with your company has been a joy, and I think to start the evening with Marilyn’s 16th century dances in your costumes will be a pretty special start.  Thank you.
Mrs Thornton-Baker / December 2021 : Google Review 
Well what can I say,
The weekend went off great with our lovely group of friends for the annual Christmas party
MASQUERADE – Thank you so much for supplying us with friendly service and advice in a lovely atmosphere enabling us to hire such beautiful quality made costumes for our special night?Cheers Sarah?
Mrs E Wilde / September 2021: Google review 
Amazing place, shop was filled with the most beautiful costumes & accesories. Sarah the owner was warm & welcoming. We explained we wanted victorian outfits and she showed us outfits for that period. Once happy sarah showed us all the accesories to match. Wonderful experience. Recommend to all
V Sanderson / September 2021 { mail order hire }
The costumes were Just Wonderfull !! I am sure you will see some photo’s and i will defiantly recommend you to everyone. Thank you again.
S Worton / August 2021 
Thank you so much for providing me with the outfit for our recent peaky blinders evening! You’re customer service is amazing and tailored and made to feel personal .. keep up the good work guys xx
LPJ Entertainment / June 2021 { Mail Order Hire / photo shoot }
WOW! What a stunning dress. Thank you for not just an amazing item to hire but also a brilliant service, Much appreciated, Thanks again.
Yasmin O’Sullivan / February 2021
I wanted to say thank you so much for your service!
The outfits and wigs were absolutely beautiful and I cannot wait to see the headshots! 
You have been a pleasure to deal with so thank you for all your help. I will be using your services again in future. I look forward to working with you for my next spectacular costume!
Mr & Mrs Moore / December 2019
Dear Sarah
Just to say that you are top of our list for “nice people” we met in 2019 and for helping us to make some fantastic memories.
Best Wishes for Christmas  and a Happy New Year
Val & Brian Moore
Mr S Carter / December 2019
A huge thank you for the costume. We actually won the P.B competition at the Newbury Races yesterday (30-11-19) Ended up with some amazing photos and on TV ? Thanks again 
Mr A Powell / November 2019
Wasn’t sure I had found the correct address when I first pulled in.
However once we got there, without booking an appointment (which I wouldn’t recommend), the service was fantastic
Mr J Sheridan / November 2019 { Mail Order Hire } 
To err is human, to rectify an error with caring, professional efficiency is Customer Service and this is my experience with Masquerade. A wrong size pair of trousers was sent out and Sarah from Masquerade could not have been more helpful and sent replacements by express delivery which arrived in time for my function. If you are looking for for quality costume hire rather than cheap fancy dress I could not recommend Masquerade higher
Many thanks
Mrs L Slipper / October 2019 { Mail Order Hire }
The costumes proved a big hit with the actors and having great fun wearing them, I’m also impressed with your service and will be recommending you to anyone looking to hire costumes.
Mr B Moore / July 2019
Thank you so much for taking the time to care, the outfits were really outstanding and made such an impression, we almost longed for the old days !!!!!!!!!!!!!!!
Mrs J Whitby / March 2019
Sarah is lovely- a trip to see her and hire a gown is a girlie dream come true with the selection of gorgeous dresses! Thanks
Mr M Rue / February 2019 
Sarah was great to deal with and put everyone at ease. Would definitely use the service again
Mr S Mantooth / February 2019 { American History Chanel Film shoot }
Thank you for all your help, you made our recreations fantastic. Top notch on every single thing. If you do frequent work with other Television shows, please, use me as a reference if needs be. I shall sing your praises 
Miss Wilson / February 2019 { Venice Carnival Costume }
Fantastic afternoon trying on & finding costumes for a Masquerade Ball – Sarah was so welcoming, very professional, patient ! And gave us lots of advic. Highly recommend !! Was definitely worth the 2 hour journey. Cinderella will go to the ball, Thanks to Sarah !!
Miss Malloy / February 2019 { Venice Carnival Costumes }
Sarah was wonderful, made me feel totally at ease, found me a fab choice of dresses to choose from for my size, made suggestions for alterations she will make for the right fit & gave us loads of advice.  It was a distance to travel but we made an appointment for a Saturday & my dress and accessories will be delivered to me in time for the Venice Carnival. I highly Recomend Sarah & This business
Mr Evans / October 2018
First class business a pleasure to venture into with first class knowledge of your requirements 5 star
Mrs C Swan / November 2018
Very helpful, personal service. Masquerade are experts in historical costume hire and really understand how important costume is in representing a character as accurately as possible.
Mrs Finch / November 2018
Sarah was so thoughtful and kind. She listened and sorted out the perfect costumes for us and all at the last minute too. Customer Service = Outstanding 
Mrs Hudson / October 2018 { Mail Order Hire }
Very impressed with the service I received from Sarah. I managed to get my husband a suit for aPeaky Blinders event and he looked ace. Thank you again Sarah 
Joanne Munro / July 2018 { Mail Order Hire }
Dear Sarah,
Just wanted to thank you for the great service you gave. All went very well the evening was great with lots of compliments re my outfit.
It was a pleasure dealing with such a caring company.
Kind Regards
Mark and Ainhoa
And of course – Javier “the artful dodger” / July 2018 { Mail Order Hire }
The Costume was fantastic and he did amazing
Made more so with the fact he was so authentically dressed and proud of his outfit.
We thank you so much for your time effort in running such an amazing service that is personal and timely.
Thanks once again
Carol Millar / April 2018 { Mail Order Hire }
To Sarah, The wig you supplied has been brilliant. It gave me such confidence knowing that it was in place throughout “Jekyll & Hyde “. I will defiantly use Masquerade in the future. Thank you very much.
Erica McClean / April 2018 { Mail Order Hire }
Dear Sarah
I just wanted to say that the wig I hired was absolutely perfect for our recent play, Ladies in Retirement and was very much admired by fellow cast members and audience alike.The quality, style, colour and fit were excellent and the packaging and instructions very well thought out. I have recommended your website to fellow cast members so hope you will benefit from some new business. Thank you again
Neo Payne / January 2018 {via Facebook}
Fantastic place that I found online while visiting the area to attend a masquerade ball, and needed a couple of costumes fast. Sarah was able to accommodate us with an appointment quickly, and we found our perfect costumes within minutes of arriving thanks to the great help and vision of Sarah. The costumes were high quality and went down a storm at the party where everyone was immensely impressed, also with the accessories Sarah recommended to complement the costumes. Hope to use again one day!
David Shaw / January 2018 {via facebook}
 Just wanted to say thank you so much for doing the amazing wigs for Stourbridge Pantomime’s production of Aladdin. They were outstanding and really made each costume.
Deirdre / January 2018 { Mail Order Hire }
It’s so refreshing having such a friendly, prompt and efficient service.  I gulped when My son leaned on me to do this for him but it has been an absolute pleasure – thank you.
Lisa Allen / January 2018 { Mail Order Hire }
We loved the costumes. They were amazing quality, we got lots of lovely comments and we will definitely use your services again. Thanks so much.
Malcolm / December 2017 { Mail Order Hire }
Out of ,many aspiring Peaky Blinder’s at the party mine looked the most original and complete. 
Thank you for great service, i know where to come next time as do my friends.
Heulwyn Roberts Photography / July 2017
Thank you so much. I am so glad I came across your company. Your Costumes are amazing and I’m looking forward to using many more for my Photographs.
Jean & Tom Doyle / July 2017
Hi Sarah thank you from Tom and I for fitting us in such short notice we had a ball on Saturday night and all thanks to you and your patience and of course your amazing costumes xx We will definitely be calling on your services again . Jean Tom Doyle Kidderminster x
Chloe & Bucktin / May 2017

Hi Sarah

Just wanted to say a huge thanks for helping Duncan and I sort out our costumes today.  We absolutely love our outfits and are both now really excited about going to the party this weekend as we know we’ll look fab!
Su Fletcher / Jigsaw Players:  March 2017
Sarah, Maggie and I both love using your company, i know im always harping on but you are so professional and helpful.  A breath of fresh air in the industry.
Thank you for everything.
Janette Bridges: November 2016
Always our first choice when it comes to fancy dress such a massive variety and loads of ideas attention detail is so professional lucky to have it so near . Fabulous staff .
Rich Boon: July 2016
 Very helpful and friendly lady…. you will be seeing us again!
Kelly & Tom Earl. July 2016

Photos from our medieval summer function. People commented on the outfits and were impressed with how authentic they were. Feel free to use them on your website if you would like to.Many thanks,

 Mrs Nicholls: May 2016
 Just wanted to let you know that we really loved the Roman costume that you provided us with. It was great my husband really looked like Julius Caesar!I was really thankful that you took the time to call me and sort out an alternative costume for us when we found out that our first choice was out of stock.The fact that you helped with getting the appropriate postage sorted was much appreciated.Thank you so much for all the effort you put into getting it to us. We will certainly be using your company again in the future.
Mr & Mrs Watson: September 2015
We would like to thank you Sarah very much for your help with our recent Anniversary Party. Ourselves and friends who visited you to hire costumes for our Georgian themed event were all so delighted with the quality of your costumes and your undivided attention that you gave each of us. It is very obvious to us all that you have a great passion and love for what you do. I believe these days that this quality is rare to find.  We thought the whole experience was wonderful making our celebrations even more enjoyable. We very much look forward to seeing you again in the future.
Mrs H Parker: September 2015:
I Would just like to say thank you. Recently after placing an online order i received quick communication advising of a slight delay with my items ordered, however i was so pleased that i was kept informed daily with updates about alternative options, expected stock due dates and the time scale of the delivery. My parcel arrived sooner than estimated and all was great  A joy to have a real person to help and not just a computer. Will defiantly buy from your website again, knowing that i will actually get the help i need !!
Mrs L Grant: July 2015
Thank you Masquerade costume hire. Such a relaxing and enjoyable experience. Cant thank Sarah Enough for all her help… And patience !! We had such lovely comments about our costumes and we took every opportunity to spread the word about Masquerade. The attention to detail in every aspect is faultless and we very much look forward to our next event ..
Mrs Guest: December 2014:
An enormous thank you to Masquerade for making our staff panto a huge success, 2nd year in a row. If nothing else the costumes looked professional !!
Miss Green: June 2013:
Hi, Just wanted to say a massive Thank you for your very quick turnaround for my sons birthday outfit. When i ordered it i was told as it was a special order it could take up to 10 days, however it arrived the next day just in time for his Birthday , he is super chuffed with it., you made my little boy very happy
Miss Durell: October  2012:
Am so impressed with your service, ordered on Thursday, email from to say it had been despatched on Friday, and low and behold it arrived yesterday just in time for book character week !! Thanks so much