COVID-19 Trading


Until August 3rd, Our showroom is still closed for Instore appointments, but we are still hiring via our Mail order hire service & our Contactless Bookings & Collection service. Please see our mail order page for assistance or email us for guidance with regards contactless hire.

If you wish to make a forward appointment from August 3rd onwards, please email us so we can check availability and book you in. Initially appointments will be On a slightly reduced basis whilst we adjust to our “New Normal” way or trading.

If you wish to make a costume hire enquiry for mail order or contactless collection, please also email us and we will respond within the same day to assist you.

Until the showroom Reopens on August 3rd, the phones are not currently manned so please email Us so we can help you further.

Once we reopen, we are following all guidelines to ensure your visit to us is safe and enjoyable all at the same time & We aim to make our “new normal “ as stress free as possible for you.


Set out below are our Showroom appointment guidelines & The steps we are implementing for making the showroom Covid secure 
  • All visits to the showroom will be strictly by a pre-booked appointment only. This includes costume hire collections.


  • We will continue to offer a contactless bookings & collection service from our premises for those that prefer this service. { please contact us for more information}


  • All Costume hire returns to the showroom will be via our contactless drop off facility.


  • Please attend your appointment on time to avoid crossing over with other visitors.


  • If you are feeling unwell, please Cancel & do not attend your appointment 


  • We have a hand sanitiser station for all visitors to use upon arrival at our entrance & also in the showroom to use during your visit.


  • Masks must be worn in line with guidelines. We can supply disposable face masks for customers if needed but we encourage you to bring your own.


  • The showroom will have a customer only entrance & exit


  • On arrival please ring the bell & wait outside for a member of staff to come and meet you & Guide you in.


  • Please observe the social distancing markers at all times whilst inside the showroom.


  • We have installed Perspex screens at our counter area


  • Any payments made by card will be contactless but we will also accept cash.


  • All appointments will be strictly on a one to one basis. { we will allow maximum of 2 people at any one time which may be from the same family / household only }   No parties or groups are currently allowed and sorry no children will be permitted at this time due to restriction on space in the showroom.


  • All areas of the showroom, changing rooms and surfaces will be throughly cleaned between each appointment to ensure your safety, including entrance & exit doors, door handles etc.


  • All personal belongings must be kept on yourselves at all times and not placed on any counter tops or surfaces, with exception of customer changing room facilities. Bags and coats will be required to be placed inside a plastic bag that we provide.


  • Any Costumes / goods handled during your appointment will be cleaned or placed into quarantine for 72 hours to ensure your safety.


  • All costume hire orders upon return will follow our standard strict cleaning protocol. All goods will automatically either be laundered or dry cleaned when suitable & any items / accessories that are unable to follow the standard cleaning protocol will be sanitised and placed into quarantine for the allocated 72 hour period.


Thank you for for your Understanding and continued support