COVID-19 Opening Hours & Guidelines

 

Tuesday 5th January 2021: In line with Government Guidelines the showroom will be closed until further notice due to Lockdown. However you may still reach us by phone, email & social media during this time.

UPDATES !!

Tuesday 23rd February 2021: With current government announcements, we hope all goes to plan & we aim to reopen the showroom for in store appointments from Monday April 12th . We will keep you updated here and on social media !!

in the meantime we continue to offer Contactless hire & Mail order hire.

If you wish to visit the showroom you will need to make an appointment to do so. You will need to call the showroom in our opening hours, Tuesday – Saturday 9.30-5.00 to make a suitable day and time to visit. Whilst we do not usually open on a Monday, we will be attending to calls and emails & offering some appointments on a Monday for a short time.  {Please see below our full guidelines & Covid policy for visiting}

You may also contact us by Email to make an appointment or for all general enquiries 

When the showroom is open, we are following all government guidelines to ensure your visit to us is safe and enjoyable all at the same time & We aim to make our “new normal “ as stress free as possible for you.

If you are considering hiring and are concerned about potential cancellation of your event and how this may effect your booking or right to cancel / refund, then please follow this link to our.                          “Terms & Conditions Of Hire”

Here you will be able to see our standard cancellation information along with our COVID-19 Policy we have implemented to assist you. If you wish to discuss this or ask any questions in advance of booing then please don’t hesitate to contact us. 

Set out below are our Showroom appointment guidelines & The steps we are implementing for making the showroom Covid secure 
  • All visits to the showroom will be strictly by a pre-booked appointment only. This includes costume hire collections.
  • We will continue to offer a contactless costume hire & collection service from our premises for those that prefer this service. { please contact us for more information}
  • Most Importantly we ask You to only attend your appointment if you are in good health. If you are feeling unwell in any way at all then please Cancel / re-date & do not attend your appointment.
  • Please do not visit the showroom if you suspect you may have been with someone who may have Covid-19, or if you have recently travelled back from abroad within the last 14 days.
  • Please attend your appointment on time to avoid crossing over with other visitors. Late arrivals may mean we have to cut your appointment short.
  • Masks must be worn by all visitors and staff in line with government guidelines. We can supply disposable face masks for customers if needed but we encourage you to bring your own
  • On arrival please ring the bell & wait outside for a member of staff to come and meet you & Guide you in.
  • Please observe the social distancing markers at all times whilst inside the showroom.
  • All appointments are strictly on a one to one basis. { we will allow maximum of 2 people at any one time } No parties or groups are currently allowed and sorry no children will be permitted at this time due to restriction on space in the showroom.
  • All areas of the showroom, changing rooms and surfaces will be throughly cleaned between each appointment to ensure your safety, including entrance & exit doors, door handles etc.
  • Any Costumes / goods handled during your appointment will be cleaned or placed into quarantine for 72 hours to ensure your safety.
  • All Costume hire returns to the showroom will be via our contactless drop off facility.
  • All costume hire orders upon return will follow our standard strict cleaning protocol. All goods will automatically either be laundered or dry cleaned when suitable & any items / accessories that are unable to follow the standard cleaning protocol will be sanitised and placed into quarantine for the allocated 72 hour period.
  • For track and trace purposes we will hold one customers name and contact number for 21 days in line with Government Guidelines, thereafter they will be destroyed unless part of your forward booking information. 

Thank you for for your Understanding and continued support

Email: costumehireevents@gmail.com