COVID-19 Opening Hours & Guidelines

OUR SHOWROOM IS OPEN FOR INSTORE APPOINTMENTS

We are now open and trading as normal. You may now book an appointment to visit our showroom, but please contact us in advance to book your appointment.

We will also continue to offer Contactless costume hire & Mail order hire for those that require it.

If you wish to visit the showroom you will need to make an appointment to do so. You will need to call the showroom in our opening hours, Tuesday – Saturday 9.30-5.00 to make a suitable day and time to visit. Whilst we do not open on a Monday, we will be attending to calls and emails where possible.

{Please see below our full guidelines & Covid policy for visiting}

You may also contact us by Email to make an appointment or for all general enquiries

Although face masks are no longer a legal requirement, we respectfully request that due to the close proximity we work with all our customers carrying out costume fittings that you kindly continue to wear a face mask whilst in store or having fitting.

If you are considering hiring and are concerned about potential cancellation of your event and how this may effect your booking or right to cancel / refund, then please follow this link to our. “Terms & Conditions Of Hire”

Here you will be able to see our standard cancellation information along with our COVID-19 Policy we have implemented to assist you. If you wish to discuss this or ask any questions in advance of booking then please don’t hesitate to contact us.

Set out below are our Showroom appointment guidelines & The steps we are implementing for making the showroom Covid secure

All visits to the showroom will be strictly by a pre-booked appointment only.

We will continue to offer a contactless costume hire & collection service from our premises for those that prefer this service. { please contact us for more information}

Most Importantly we ask You to only attend your appointment if you are in good health. If you are feeling unwell in any way at all then please Cancel / re-date & do not attend your appointment.

Please do not visit the showroom if you suspect you may have Covid-19

Please attend your appointment on time to avoid crossing over with other visitors. Late arrivals may mean we have to cut your appointment short.

Masks are not a legal requirement from but we request you still wear one whilst visiting due to how closely we work with our customers.

On arrival please ring the bell & wait outside for a member of staff to come and meet you & Guide you in.

All appointments are solely for the persons booked in with us { we will allow maximum of 2 people at any one time } No parties or groups are currently allowed and sorry no children will be permitted at this time due to restriction on space in the showroom. Should you need to visit with a family or larger group we can extend the appointment time and you may take it in terms to enter the showroom.

All areas of the showroom, changing rooms and surfaces will be throughly cleaned between each appointment to ensure your safety, including entrance & exit doors, door handles etc.

Any Costumes / goods handled during your appointment will be cleaned or placed into quarantine for 72 hours to ensure your safety.

All Costume hire returns to the showroom will be via our contactless drop off facility.

All costume hire orders upon return will follow our standard strict cleaning protocol. All goods will automatically either be laundered or dry cleaned when suitable & any items / accessories that are unable to follow the standard cleaning protocol will be sanitised and placed into quarantine for the allocated 72 hour period.

For track and trace purposes we will hold one customers name and contact number for 21 days in line with Government Guidelines, thereafter they will be destroyed unless part of your forward booking information.

Thank you for for your Understanding and continued support

Email: costumehireevents@gmail.com