COVID-19 Opening Hours & Guidelines

GREAT NEWS…. WE ARE OPEN !

** In line with Government Guidelines the showroom will be closed for in store appointments from Thursday November 5th 2020 to December 2nd 2020. During this time we will still be delighted to help you for Mail Order hire and via telephone & Email.**

We are very pleased to announce that we have now reopened our showroom for in-store appointments. This means you can now visit our showroom to choose and book costumes as you would normally in our new safe Covid Secure surroundings.

We have also introduced alongside our in-store hire our new Contactless Costume hire service which is easy and stress free & of course we are still offering our Mail Order Hire Service for those that require it.

If you wish to visit the showroom you will need to make an appointment to do so. You will need to call the showroom in our opening hours, Tuesday – Saturday 9.30-5.00 to make a suitable day and time to visit. Whilst we do not usually open on a Monday, we will be attending to calls and emails & offering some appointments on a Monday for a short time.  {Please see below our full guidelines & Covid policy for visiting}

You may also contact us by Email to make an appointment or for all general enquiries 

As we adjust to our “New Normal way of trading, Initially appointments will be On a slightly reduced basis which will allow time for slightly longer appointments if necessary and our strict cleaning regime we have in place between each appointment.

Now we are open, we are following all guidelines to ensure your visit to us is safe and enjoyable all at the same time & We aim to make our “new normal “ as stress free as possible for you.

If you are considering hiring and are concerned about potential cancellation of your event and how this may effect your booking or right to cancel / refund, then please follow this link to our.                          “Terms & Conditions Of Hire”

Here you will be able to see our standard cancellation information along with our COVID-19 Policy we have implemented to assist you. If you wish to discuss this or ask any questions in advance of booing then please don’t hesitate to contact us. 

Set out below are our Showroom appointment guidelines & The steps we are implementing for making the showroom Covid secure 
  • All visits to the showroom will be strictly by a pre-booked appointment only. This includes costume hire collections.
  • We will continue to offer a contactless costume hire & collection service from our premises for those that prefer this service. { please contact us for more information}
  • Most Importantly we ask You to only attend your appointment if you are in good health. If you are feeling unwell in any way at all then please Cancel / re-date & do not attend your appointment.
  • Please do not visit the showroom if you suspect you may have been with someone who may have Covid-19, or if you have recently travelled back from abroad within the last 14 days.
  • Please attend your appointment on time to avoid crossing over with other visitors. Late arrivals may mean we have to cut your appointment short.
  • We have a hand sanitiser station for all visitors to use upon arrival at our entrance & also in the showroom to use during your visit.
  • We will carry out a temperature check with a contactless digital thermometer of each customer on arrival.
  • Masks must be worn by all visitors and staff in line with government guidelines. We can supply disposable face masks for customers if needed but we encourage you to bring your own
  • The showroom has a customer only entrance & exit { we will guide you on arrival }
  • On arrival please ring the bell & wait outside for a member of staff to come and meet you & Guide you in.
  • Please observe the social distancing markers at all times whilst inside the showroom.
  • We have installed Perspex screens at our counter area
  • Any payments made by card will be contactless but we will also accept cash.
  • All appointments are strictly on a one to one basis. { we will allow maximum of 2 people at any one time which may be from the same bubble  / household only }   No parties or groups are currently allowed and sorry no children will be permitted at this time due to restriction on space in the showroom.
  • All areas of the showroom, changing rooms and surfaces will be throughly cleaned between each appointment to ensure your safety, including entrance & exit doors, door handles etc.
  • All personal belongings must be kept on yourselves at all times and not placed on any counter tops or surfaces, with exception of customer changing room facilities. Bags and coats will be required to be placed inside a plastic bag that we provide on arrival.
  • Any Costumes / goods handled during your appointment will be cleaned or placed into quarantine for 72 hours to ensure your safety.
  • All Costume hire returns to the showroom will be via our contactless drop off facility.
  • All costume hire orders upon return will follow our standard strict cleaning protocol. All goods will automatically either be laundered or dry cleaned when suitable & any items / accessories that are unable to follow the standard cleaning protocol will be sanitised and placed into quarantine for the allocated 72 hour period.
  • For track and trace purposes we will hold one customers name and contact number for 21 days in line with Government Guidelines, thereafter they will be destroyed unless part of your forward booking information. 

Thank you for for your Understanding and continued support

Email: costumehireevents@gmail.com