Terms & Conditions Of Hire

CONDITIONS OF HIRE: It is understood and agreed by the hirer that all items hired are subject to the following conditions:

  1. The hire charge shall be shown on the agreement invoice.

  2. Any Applicable carriage charges shall be paid for by the hirer.

  3. No Hire goods will be guarenteed or booked until the full hire payment is made and received by Masquerade.

  4. All items remain the property of “Masquerade Costume & Events”

  5. All items hired shall be the responsibility of the named person on the invoice whilst on hire.

  6. Any loss or damage whilst on hire shall be paid for by the hirer, at the rate determined by Masquerade.

  7. All items will be returned by the “Hire End Date” showing on agreement invoice. Failure to return the goods by the stated date shall incur excess charges at the hire rate agreed by Masquerade.

  8. Should loss occur during the hire period or during the return, it is the responsibility of the hirer to inform Masquerade as soon as possible.

  9. The hirer is responsible for ensuring goods are packed and returned in a safe and secure way. It is advised that you use an insured method of carriage through your local post office or a courier company. Any loss of hire goods will result in the replacement cost being charged.

  10. The hiring of items will be to the person or company named on the agreement invoice and to no other.

  11. Unless otherwise agreed, full hire payment will be paid in advance to secure the hire goods for the agreed date & a security deposit shall be paid on every item hired. The deposit will be refunded on return of the hire goods, subject to the conditions of hire. DEPOSITS DO NOT COVER LOSS, THEFT OR REPLACEMENT

  12. Where it has been agreed with a company, school or business that Masquerade will accept a Purchase order to reserve hire goods, full cleared payment MUST be made prior to the hire start date. Failure to make payment in full may result in non delivery of hire goods.   

  13. On cancelled orders, no refunds will be made unless 7 working days notice is given prior to the collection date. Orders placed & cancelled within the 7 days forfeit the right to any refund.

  14. Cancellations must be made in writing, or by email by the named person on the hire agreement only. Cancellations will not be accepted by a third party. Any Refunds made will be to the named perosn on the hire agreement only and to the card or bank account that original hire payment was made from.

  15. Alterations & Cancellations to any order will be liable to a charge of 50% +vat per costume or item such as, Wigs, Shoes & Accessories, to defray costs. This will be deducted from any refund due.

  16. Masquerade will not be held responsible for any hire items being unsuitable, or for any items fitting incorrectly due to incorrect size information being issued.

  17. It is the hires responsibility to use the Hire goods fit for the purpose intended, and no liability will rest with Masquerade for misuse or unsuitability that may result in injury or claim.

  18. Masquerade will not refund on any hire orders due to unsuitability or fit which may result in the hire goods being unworn / unused.

  19. A compulsory insurance charge will be added to all show / corporate orders to cover against accidental damage. {ADW} This will cover the hirer up to the value of £40 per costume and covers small drink stains, food stains, broken zips, minor damage to hems. ADW DOES NOT COVER, LOSS, THEFT, MISUSE, REPLACEMENT COST to any hire items. { A charge of £4.00 will apply per costume up to a maximum of 5 costumes & thereafter a £20.00 charge will apply, This will include show, corporate & business orders}

  20. Any damage to any hired items during the hire period will be assessed upon return of the goods and charged accordingly if necessary. 

  21. Masquerade reserves the right to refuse or cancel a hire, if the hirer does not wish to comply with our terms of business / terms and conditions of hire or at any point gives the staff of Masquerade cause for concern. Refusal to comply with Masquerades terms of hire will result in your order being cancelled.

  22. Postponed or Re-dated orders: At the discretion of Masquerade any such order that means a function or event may be postponed or re-dated due to unforeseen circumstances, eg: Weather, Ill Health, may be re-dated for up to 3 months from the original hire collection date shown on the hire agreement/invoice, dependant on the availability of the original items booked. The hirer forfeits any normal rights to cancellation or refund on re-dated orders. Only ONE re-date will be offered per order, thereafter normal hire charges & conditions will apply

  23. .N. B: Masquerade Costume & Events is a trading name of JSS Marketing LTD